Privacy Policy

Basic policy

We will comply with laws and other regulations regarding personal information protection. We will take measures to appropriately collect, use, and provide personal information. We will take reasonable security measures against risks related to personal information, such as unauthorized access, loss, destruction, falsification, and leakage of personal information. We have established a compliance program to protect personal information, and strive to maintain and manage it appropriately by continually reviewing and improving it.

Collection of Personal Data

We will collect your personal data that receive directly from you as following:

・your account registration

・email address

Types of Data Collected

Personal data
such as name, surname, age, date of birth, nationality, identification card, passport, etc.

Contact information
such as address, telephone number, e-mail address, etc.

Account details
such as username, password, transactions history, etc.

Proof of identity
such as copy of identification card, copy of passport, etc.

Transaction and Financial information
such as purchase history, credit card details, bank account, etc.

Technical data About using Google Analytics
In order to provide better services and improve usability, our website may use Google Analytics to collect and analyze data such as the usage status of the website. Although we may collect information such as your IP address, the information collected by “cookies” cannot personally identify you. The collected data will be managed according to Google’s privacy policy. By using this site, you are deemed to have consented to the data processing carried out by Google and this site in the manner and purpose described above.

Other
such as photo, video, and other information that is considered personal data under the Personal Data Protection Laws.
We may collect, use or disclose your sensitive data that is specially categorized by law when we have obtained explicit consent from you or where necessary for us as permissible under law. We may collect, use or disclose your sensitive personal data as following:

・racial

・religious or philosophical beliefs

・criminal records

Any data which may affect the data subject in the same manner, as prescribed by the Personal Data Protection Committee.

Children

If you are under the age of 20 or having legal restrictions, we may collect use or disclose your personal data. We require your parents or guardian to be aware and provide consent to us or allowed by applicable laws. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Storage of Data

We store your personal data as hard copy and soft copy. We store your personal data by using the following systems:

・Our server in Thailand

・Our server outside of Thailand

Use of Data

We use the collected data for various purposes:

・To create and manage accounts

・To provide products or services

・To improve products, services, or user experiences

・To share and manage information within organization

・To conduct marketing activities and promotions

・To provide after-sales services

・To gather user’s feedback

・To process payments of products or services

・To comply with our Terms and Conditions

・To comply with laws, rules, and regulatory authorities

Disclosure of Personal Data

We may disclose your personal data to the following parties in certain circumstances:

Organization
We may disclose your personal data within our organization to provide and develop our products or services. We may combine information internally across the different products or services covered by this Privacy Policy to help us be more relevant and useful to you and others.

Service Providers
We may use service providers to help us provide our services such as payments, marketing and development of products or services. Please note that service providers have their own privacy policy.

Business Partners
In relation with our business partners, we may disclose certain personal data to them in order to coordinate and provide our products or services to you and provide necessary information about the availability of our products or services.

Law Enforcement
Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by government authority such as courts, government authorities.

Cross-Border Data Transfer

We may disclose or transfer your personal data to third parties, organizations or servers located in foreign countries. We will take steps and measures to ensure that your personal data is securely transferred, and the receiving parties have an appropriate level of personal data protection standard or as allowed by laws.

Data Retention

We will retain your personal data for as long as necessary during the period you are a customer or under relationship with us, or for as long as necessary in connection with the purposes set out in this Privacy Policy, unless law requires or permits a longer retention period. We will erase, destroy or anonymize your personal data when it is no longer necessary or when the period lapses.

Data Subject Rights

Subject to the Personal Data Protection Laws thereof, you may exercise any of these rights in the following:

Withdrawal of consent:
If you have given consent to us to collect, use or disclose your personal data whether before or after the effective date of the Personal Data Protection Laws, you have the right to withdraw such consent at any time throughout the period your personal data available to us, unless it is restricted by laws or you are still under beneficial contract.

Data access:
You have the right to access your personal data that is under our responsibility; to request us to make a copy of such data for you; and to request us to reveal as to how we obtain your personal data.

Data portability:
You have the right to obtain your personal data if we organize such personal data in automatic machine-readable or usable format and can be processed or disclosed by automatic means; to request us to send or transfer the personal data in such format directly to other data controllers if doable by automatic means; and to request to obtain the personal data in such format sent or transferred by us directly to other data controller unless not technically feasible.

Objection:
You have the right to object to collection, use or disclosure of your personal data at any time if such doing is conducted for legitimate interests of us, corporation or individual which is within your reasonable expectation; or for carrying out public tasks.

Data erasure or destruction:
You have the right to request us to erase, destroy or anonymize your personal data if you believe that the collection, use or disclosure of your personal data is against relevant laws; or retention of the data by us is no longer necessary in connection with related purposes under this Privacy Policy; or when you request to withdraw your consent or to object to the processing as earlier described.

Suspension:
You have the right to request us to suspend processing your personal data during the period where we examine your rectification or objection request; or when it is no longer necessary and we must erase or destroy your personal data pursuant to relevant laws but you instead request us to suspend the processing.

Rectification:
You have the right to rectify your personal data to be updated, complete and not misleading.

Complaint lodging:
You have the right to complain to competent authorities pursuant to relevant laws if you believe that the collection, use or disclosure of your personal data is violating or not in compliance with relevant laws.

You can exercise these rights as the Data Subject by contacting our Data Protection Officer as mentioned below. We will notify the result of your request within 30 days upon receipt of such request. If we deny the request, we will inform you of the reason via SMS, email address, telephone, registered mail (if applicable).

Data Security

We endeavor to protect your personal data by establishing security measures in accordance with the principles of confidentiality, integrity, and availability to prevent loss, unauthorized or unlawful access, destruction, use, alteration, or disclosure including administrative safeguard, technical safeguard, physical safeguard and access controls.

Data Breach Notification

We will notify the Office of the Personal Data Protection Committee without delay and, where feasible, within 72 hours after having become aware of it, unless such personal data breach is unlikely to result in a risk to the rights and freedoms of you. If the personal data breach is likely to result in a high risk to the rights and freedoms of you, we will also notify the personal data breach and the remedial measures to you without delay through our website, SMS, email address, telephone or registered mail (if applicable).

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. Any changes of this Privacy Policy, we encourage you to frequently check on our website. This Privacy Policy was last updated and effective on 25th December 2023

Links to Other Sites

The purpose of this Privacy Policy is to offer products or services and use of our website. Any websites from other domains found on our site is subject to their privacy policy which is not related to us.

Contact Information

If you have any questions about this Privacy Policy or would like to exercise your rights, you can contact us by using the following details:

Data Controller
UPR (Thailand) Co., Ltd.
No.388, Exchange Tower, Room No. 2001-2, 20th floor, Sukhumvit Road, Khlong Toei, Khlong Toei,
Bangkok, 10110
t.oratai@upr-net.co.jp
https://www.upr-thailand.co.th/
026725100

Data Protection Officer
Oratai Thairungkul
t.oratai@upr-net.co.jp
026725100